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Customer Service & Advice

Wonderful customer service from Lisa today.
Quickly sourced a perfect package to meet all my needs.
As a result I shall be transferring from current provider to Sky - Melanie -Surrey

Welcome to SkyOffersNewCustomers.co.uk

Take advantage of our independent guide to Sky Offers for New Customers. We broadcast this weeks news on exclusive online Sky deals, vouchers, installation and free Sky box offers.

  • Browse all the latest deals at a glance, with clear information, articles and comparison tables.
  • Customise your Sky basket and watch our offers automatically update as you go
  • Returning Sky Customers are eligible for our featured offers after only 12 months!
  • Already a Sky customer? Browse exclusive upgrade deals for existing Sky customers »
  • Finally, place your order direct with Sky and take advantage of our exclusive online offers.
SkyOffersNewCustomers.co.uk - your independent guide to this weeks Sky TV offers. Read more »

Sky FAQ's - Tips & Advice

Explain Sky TV to me?

    Sky Q is now the standard platform for all new Sky TV and Broadband services

    Sky Q is latest incarnation of the award winning Sky+HD box and is now offered here as standard alongside the Sky Entertainment package.

    Sky Entertainment is Sky's entry level TV package. If you require more TV packs, you can add a variety of different services which offer more flexibility than ever before:

    You can add-and-drop the Ultimate On Demand, Kids and HD packs on a rolling 31-day contract.

    Sky Sports, Sky Cinema (formally 'Movies') and the Sky Q Experience (formally Multiscreen) are all available on a 18 month contract alongside your mandatory Entertainment bundle.

    Sky Q boxes are available in two choices: Sky Q 1TB and Sky Q 2TB. Both Sky Q boxes allow you to pause TV and pick it back up on another device, while the Sky Q 2TB also boasts 4K Ultra HD capabilities, seen as the future in home entertainment. Sky Q Experience: The Sky Q mini box is an additional piece of kit, which allows you to watch Sky TV in more than one room of your home. You can customise your Sky Q package in just the same way as any previous Sky+ bundle. The difference being that it also acts as a WIFI hotspot - boosting your broadband signal around your home

Do I need to take Sky Broadband and line rental?

    Sky TV is available on its own, so you do not have to take Sky broadband or line rental. However, Sky Broadband, although available without Sky TV, is only available when you take Sky line rental. Sky line rental currently costs £18.99 per month and this cost is now included in Broadband prices. Sky will handle switching your line from your old provider, or arrange for a new line to be installed.

What speed can I get with Sky Broadband?

    The speed which you will receive all depends on your location. Please see our Sky Broadband with TV or Sky Broadband without TV pages - to find the latest offers and check availability along with an approximate speed for your home.

So what box will I receive when I place my order?

    All Sky TV orders placed here online include the latest Sky Q boxes (either the 1TB or 2TB box, depending on your selection). If you place a Sky Multiscreen order, then you will receive a Sky Q Multiscreen mini box and additional mini boxes as required (you can connect up to four). You will also receive a Sky Q WIFI hub if you join with Sky Broadband. Please refer to your Sky basket as you build your personalised package.

What offers are available?

    Offers on all Sky services change from time-to-time. You will find the latest available offers here on this site. It maybe a good idea to identify the most suitable Sky bundle for you first, before looking at current promotions. To help you decide, please see our Sky channel list comparison and bundle comparison pages.

What are the main differences between the Sky+HD box compared to the Sky Q box?

    Previously Sky+HD box customers received High Definition TV offering five times the picture detail compared to Standard Definition TV. Sky Q 2TB now trumps that with UHD or 4K (as it is also known) with 10 times the picture detail of traditional TV definition.
    The new Sky Q box also offers more storage then the Sky+HD box for recording programs. You can also record up to 4 programs at once while watching a fifth with Sky Q, as appose to recording 2 and watching a 3rd with Sky+HD.

How many HD channels does Sky offer?

    Sky 'Entertainment' (formally the Original bundle) offers 22 HD channels. In addition, all Sky Sports and Sky Cinema channels now come in HD as standard. For just £5.00 per month extra - the HD bolt-on pack offers a further 40 HD channels.

How long does it take Sky to install?

    Sky products and services are usually installed and activated with-in 2 weeks of your order with an average of 6 days. Once you have ordered, Sky will contact you regarding a time slot. Appointments can be arranged around both availability and a time that suits you. Then a Sky engineer will contact you and install your Sky TV package.

How long am I contracted to Sky?

    Once you order your Sky TV Package you enter into a 18 month contract (*unless otherwise stated). The Ultimate On Demand, Kids, and HD packs can be added on a 31-day rolling contract. Sky Fibre Broadband services are also subject to a 18 month contract. Sky Broadband Unlimited (Sky's ADSL Broadband service) is also subject to an 18 month contract.

I am a returning Sky customer, what offers can I get?

    Returning Sky customers are eligible for new Sky TV offers after 12 months of being a non-Sky TV customer. If you have left Sky within the previous 12 months, it is still worth placing an order, as the automated system will evaluate your eligibility and notify you of just what you can order and at what cost.

I am already with Sky, can I get any upgrade deals as an existing Sky customer?

    Existing Sky TV customers are only eligible for specific existing customer deals, including Sky Q upgrades. You can find these by visiting our exclusive existing Sky TV customer » offers page. There are always great deals on upgrades including voucher incentives and discounts, so it is definitely worth checking here »

What is Sky Talk?

    Sky Talk services are split into four main options and are provided along side Broadband packages. Benefit from free calls to landlines and mobiles, plus discounts to international destinations. You must sign up or switch your land line rental to Sky to benefit from Sky's Talk packages:

    Sky Talk Evenings & Weekends Extra:

      Free weekend land line calls to anywhere in the UK (not including the channel islands).
      Now includes free off-peak calls to UK mobiles.
      Includes off-peak calls to 0845 and 0870 numbers.
      Cost = £5.00 a month*

    Sky Talk Anytime Extra:

      Free anytime land line calls to anywhere in the UK (not including the channel islands).
      Now includes free anytime calls to UK mobiles.
      Includes free anytime calls to 0845 and 0870 numbers
      Cost = £10.00 a month*
    Sky Talk International Extra:
      Unlimited UK land line calls at anytime.
      Now includes free anytime calls to UK mobiles.
      Includes free anytime calls to 0845 and 0870 numbers.
      Unlimited calls to 50 international destinations.
      Unlimited calls to mobiles in Hong Kong, USA & Canada
      Cost = £12.00 a month

    Sky Pay As You Talk:

      If you do not order a Sky Talk package with your Broadband service, simply pay for the calls you make with this standard Talk service.
      Cost = See call charges and tariff guide »

    Sky Talk Line Rental:

      Available to those with a Sky Talk package and a BT compatible line. New Sky customers who don't currently have a BT compatible line may be able to get one installed through Sky.
      Set-up cost = Free to switch from a BT line. Or between £20 - £39 if you're switching from a cable line or need to have a land line installed (depending on your property).

      Cost = £18.99 a month

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